Concerns and Complaints

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Introduction

In the fields of taxation and electoral registration the Assessor and Electoral Registration Officer cannot always bring about the outcome you would wish. A formal appeals process exists to consider disputes about the level of rateable value or council tax band and these are dealt with by an independent Local Valuation Appeal Committee. In certain cases appeals in connection with electoral registration may be made to the local Sheriff. Details of how to appeal can be found by visiting our appeal procedure page for rating appeals or the Council Tax proposal page.

However, we should be able to deal with your case fairly, knowledgeably, courteously and within a reasonable amount of time. If, after conducting business at this office you wish to comment on some aspect of the service you received you can complete a Feedback form on-line or if you are left feeling dissatisfied with the service you have received and wish to lodge a complaint, please download and complete the form below and send it to the address shown.

AVJB Complaint Form

The Complaint form can be printed at your convenience for submission by post. If you prefer you can contact the assessor by e-mail to , providing your name and address, and the appropriate form will be sent to you along with a post paid reply envelope.

HOW DOES THE COMPLAINTS PROCEDURE WORK?

Receipt of your complaints form will be acknowledged normally within two working days of receipt by a senior staff member.
The senior staff member will investigate the circumstances of your concern and contact you with a formal response normally within ten working days of receipt.

WHAT IF I REMAIN DISSATISFIED WITH THIS RESPONSE?

If you are not satisfied with the response which you receive, you should write directly to the Assessor and Electoral Registration Officer explaining why you feel that your case has not been properly dealt with. Your letter will be acknowledged and answered normally using the same timescales which applied to your original complaint.
You may also refer a complaint to the Scottish Public Service Ombudsman or you may wish to ask your local Councillor to take up your case. The Ombudsman may be contacted by phone (0870 011 5378), by e-mail to ask@spso.org.uk or write to :

SCOTTISH PUBLIC SERVICES OMBUDSMAN
4 Melville Street
EDINBURGH
EH3 7NS

View the Scottish Public Services Ombudsman's Web site

This page last updated : April 2008